Shipping policy
Shipping Policy
Last Updated: 8 June 2026
Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or holidays, processing times may be longer.
Shipping Destinations
We currently ship to:
United Kingdom
European countries (where applicable)
Selected international destinations
If we are unable to deliver to your location, you will be notified before your order is dispatched.
Delivery Times
Estimated delivery times are as follows:
Destination Estimated Delivery Time
United Kingdom 2–5 business days
Europe 5–10 business days
International 7–21 business days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to customs clearance, adverse weather conditions, carrier disruptions, public holidays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery destination and selected shipping method.
Any applicable free shipping promotions will be clearly displayed on our website.
Tracking Information
Where tracking is available, you will receive a shipping confirmation email containing tracking details once your order has been dispatched.
Customs, Duties and Taxes
For orders shipped outside the United Kingdom, customs duties, import taxes, VAT, and other local charges may apply.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided at checkout.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 14 days of the expected delivery date.
We may request supporting information, including photographs of damaged items or packaging, to assist with our investigation.
Where appropriate, we will arrange a replacement, refund, or other suitable resolution in accordance with your statutory consumer rights.
Delivery Responsibility
Orders are considered delivered when confirmed by the carrier at the delivery address provided by the customer.
If a parcel is left in a safe place or with a neighbour in accordance with the carrier's delivery procedures, delivery may be deemed completed.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Email: teacupmew.elf425@passinbox.com
Business Name: Mewzarts
Location: 56Westbourne Avenue,Princes Avenue,Hull,HU5 3HS, United Kingdom